Cancellation Policy

Cancellation & rescheduling

  • Weekday bookings require a minimum of 24 hours’ notice to cancel or reschedule

  • Weekend bookings require a minimum of 48 hours’ notice

Requests made outside of these timeframes may incur a fee.

Late cancellations

  • Cancellations made within the notice period are non-refundable

  • Rescheduling may not be guaranteed and is subject to availability

No-shows

Failure to attend your booking will result in 100% of the booking fee being charged.

Weekend bookings

Due to high demand, weekend bookings are non-refundable.

Rescheduling may be offered at our discretion but is not guaranteed.

Overtime

If you exceed your booking time, additional charges will apply.

This will be charged at your hourly rate or the nearest time increment.

Event bookings (if applicable)

For larger bookings or events:

  • Cancellations must be made at least 14 days in advance

  • Late cancellations are non-refundable

Contact

If you need to make changes to your booking, please contact us as soon as possible.